SHOCK: United Airlines employees kicked disabled vet's service dog...twice!

This happened at Dulles Airport in Washington. These employees should be charged with a crime and dismissed. This is not acceptable!

Sarge, his service dog, was kicked once at the ticket counter and then once again on a shuttle.

And that's not the only shocking thing that happened:

Jim said the stress was overwhelming and asked a customer service representative for help because he had trouble reading a reservation email.

"He said, 'Just read it' and I said, 'Sir I can't read it,' and he said, 'What are you retarded?'" Jim recalls. "Prior to this I told him I have a brain injury and PTSD, I'm a disabled vet, this is my second night here; I need help."

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