This happened at Dulles Airport in Washington. These employees should be charged with a crime and dismissed. This is not acceptable!
Sarge, his service dog, was kicked once at the ticket counter and then once again on a shuttle.
And that's not the only shocking thing that happened:
Jim said the stress was overwhelming and asked a customer service
representative for help because he had trouble reading a reservation
email.
"He said, 'Just read it' and I said, 'Sir I can't read it,' and he said, 'What are you retarded?'" Jim recalls. "Prior to this I told him I have a brain injury and PTSD, I'm a disabled vet, this is my second night here; I need help."
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